Thank you for choosing PinkyHat.
Due to the nature of our products, which are intimate personal items, and for reasons of hygiene, safety, and consumer health protection, we have established the following return policy.
1. Returns After Delivery
Once an order is marked as delivered, we do not accept returns or refunds under any circumstances.
- All delivered intimate products are not eligible for resale
- This applies even if the product is unopened or unused
- This policy applies to all PinkyHat intimate products
We appreciate your understanding that this policy is in place to protect the health and safety of all customers.
2. Returns Due to Personal Reasons (Before Delivery)
If you wish to cancel or return an order for personal reasons (such as a change of mind) after placing an order, please note the following:
- Please closely monitor the shipping status
- If the package is out for delivery, you must refuse the delivery
- If the package is successfully refused and returned, we will process the refund after confirmation
⚠️ Please note:
Once a package is delivered and marked as received, it is considered completed and is no longer eligible for return.
3. Product Quality Issues
If you receive a product with a verified quality defect (not caused by use or human damage), please contact us as soon as possible and provide:
- Your order number
- A clear description of the issue
- Photos or videos showing the problem
Our team will review the case and provide an appropriate after-sales solution.
📧 Contact email: [email protected]
4. Important Notice
- Please review product details carefully before placing an order
- If you have any questions, feel free to contact us before purchasing
- By accepting delivery, you acknowledge and agree to this Return Policy
